Frequently Asked Questions
Your Questions Answered
Orders & Payments
1. How can I check my order status?
Log into your account and go to “Order History” to view the status.
2. Can I modify my order?
Once an order is submitted, it cannot be directly changed. Please contact customer support for assistance.
3. What payment methods are accepted?
We accept credit cards, Google Pay, Apple Pay, Shop Pay, Klarna, and select local payment options.
4. Will I receive a confirmation email after payment?
Yes, you will receive an order confirmation email once payment is successful.
Shipping
1. How long does it take to ship my order?
Orders typically ship within 1-3 business days.
2. How can I track my shipment?
You will receive a tracking number via email once your order is shipped.
3. Do you offer international shipping?
Yes, we ship internationally to 217 countries.
4. What are the shipping costs?
Shipping costs vary based on location and shipping method; details are available at checkout and shipping policy.
5. Can I change my shipping address?
Contact customer support as soon as possible if you need to update your shipping address.
Returns
1. What is your return policy?
We accept returns within 30 days of purchase. Please see our return policy for more details.
2. How do I initiate a return?
Contact customer support to start the return process, and we will provide you with instructions.
3. Will I get a full refund?
Refunds are processed for the product price, excluding shipping costs and return fees.